Last updated: January 2025 | Applicable to all users in Bangladesh
C21y places the highest priority on protecting the personal data of users in Bangladesh, and this privacy policy provides a detailed account of that commitment. When you register, log in, or use any service on the c21y platform, you agree to the terms of this policy. This policy has been developed in accordance with applicable data protection laws in Bangladesh and international standards. We only collect information that is necessary to provide our services, and no unnecessary data is collected. This policy may be updated at any time, and any changes will be published on the platform. If you have any questions about this policy, please contact our Support Guide View.
C21y collects your name, email address, mobile number, and date of birth at the time of registration, which are essential for account verification and security. Payment method information is collected for financial transactions, but full card numbers or bank passwords are never stored. Your device type, browser information, IP address, and usage patterns are automatically logged while using the platform, and this data is used to improve service quality. Cookies and similar technologies are used to store your preferences and session information, making your experience smoother and more personalized. A copy of an identity document may be requested for account verification purposes, which is stored on secure servers. For any questions regarding data collection, please contact our Account Help Center Visit.
Collected data is primarily used for account management, transaction processing, and customer service. User activity is monitored to prevent fraud and ensure platform security, creating a safe environment for everyone. By analyzing your preferences and usage patterns, we continuously improve the platform's services and content. Data may also be used to fulfill legal obligations and meet the requirements of regulatory authorities where applicable. With your consent, we may reach out about relevant offers or updates, but you can opt out of such communications at any time. To ensure responsible gaming, please see our Responsible Gaming Also see our guidelines.
C21y never sells your personal data or shares it with advertisers or unauthorized third parties. Limited information is shared with trusted payment gateway partners for payment processing purposes, and they adhere to the same standard of privacy policy. In cases of legal orders or government directives, information may be provided in compliance with applicable law, but only the minimum necessary information is ever disclosed. Technology service providers for the platform operate under strict confidentiality agreements and may not use your data for their own purposes. Users will be notified in advance in the event of any structural changes to the company. For more details, please see our Terms & Conditions Read the page.
C21y uses industry-standard SSL/TLS encryption technology to protect your data, keeping it completely secure during transmission. Sensitive data stored on servers is kept in an encrypted state and only authorized personnel can access the necessary information. Regular security audits and vulnerability assessments ensure that the platform's security measures are always up to date. Automated alert systems are activated when suspicious activity is detected, and accounts are secured as needed. In the event of a data breach, affected users will be notified as quickly as possible and necessary steps will be taken. To report any security concerns, please contact our Support Guide View.
As a c21y user, you have the right to view, correct, and request deletion of your own data. You can update your personal information at any time from your account settings and opt out of marketing communications. If you request account closure, your data will be deleted within the specified timeframe beyond any legal obligations. You can use your browser settings to change cookie preferences, though disabling certain cookies may limit platform functionality. To submit any data-related requests or complaints, contact our support team and we will endeavor to respond within 30 business days. For further assistance, please see our FAQ View page.